爱玛客-正规澳门平台十大赌博

2023年4月4日

亲爱的校园社区:

2月4日, 2023, I informed you that we issued a Letter of Notice of Non-Compliance and/or Satisfactory Performance to 爱玛客. 自发信以来, we consistently met with 爱玛客’s leadership team to rectify our concerns within the 30-day “Good Faith Negotiation” period. Your 基督教社会联盟DH team went above and beyond the Good Faith Negotiation period to review and cross-check operational and functional improvements.

We were clear about the areas that needed significant improvements: (1) 食品质量, (2)营销/传播计划, (3)人力资源管理, (4)财务进展. 作为一个校园社区, 你提供了反馈，结果, you helped improve the services that are detailed in our agreement with 爱玛客. 以下是改进的简要总结:

Food quality has significantly improved as noted by your feedback from the Voice of the Customer portal.
A marketing and communications plan has been presented and the 餐厅的网站 has been updated with dashboards to show progress and highlights a schedule of events.
新来的地区经理, who has focused on community engagement and the key performance indicators to institute sound change management, made two significant leadership changes in the operation that have improved morale and productivity.
Negotiations were finalized to minimize 基督教社会联盟DH’s financial risk for the fiscal year. This risk is significantly lower than the current actual risk due to the higher-than-expected cost of goods and lagging sales. Labor costs are also down as 爱玛客 realigns work schedules based on consumer demand.

We have concluded the Good Faith Negotiation period and notified 爱玛客 that while all objectives have not been fully met, they have made a concerted effort toward improvement, and we will not proceed with early termination at this time. 然而, we also noted that we will remain vigilant and reserve the right to exercise our authority to terminate early for non-performance or material breach.

We will continue to work closely with the 爱玛客’s leadership and operations teams to ensure that the provisions of our agreement are met. We will keep you informed of any developments and invite you to visit 透明度和问责制的更新.

谢谢你！

Deb华莱士

背景- 基督教社会联盟DH餐饮

加州州立大学，多明格斯山 Foundation, 谁监督我们的校园餐饮服务, engaged in a campus hospitality assessment in December 2020. 当时, 基督教社会联盟DH餐饮是完全自主经营的, meaning the campus managed the food service tenants, 零售, 以及餐饮业务. The assessment found that that food cost was over budget and labor was higher than what the university could reasonably maintain.

此外, 随着学生住房和餐饮需求的扩大, we could not continue the dining service model we had in place. Foundation was losing more than $1 million annually on dining services. As we moved forward, we knew we needed a strategic partner with flexible scalability.

为什么爱玛客?

In 2021, 基督教社会联盟DH Foundation began a request for proposals (RFP) process to evaluate bids from food service management companies that could support 基督教社会联盟DH’s immediate service needs and long term infrastructure growth.

2022年7月, 在评估了所有投标后, 基督教社会联盟DH entered into a contract with 爱玛客 Corporation (爱玛客).

爱玛客’s proposal was chosen because it was the most thorough in responding to the unique needs of the institution. 进一步, 爱玛客 provided the most competitive bid in costs and deliverables for the campus’s need for scalability for our recent and anticipated growth.

校园问题

消息一传到校园, members of our community had an immediate reaction to the news based on negative press and reports.

10月3日，联合学生公司. (ASI) hosted a Town Hall to address the growing concerns and call to end the contract with 爱玛客. 在市政厅期间, there was a request to provide the 征求建议书 (RFP) and the contract with 爱玛客, 这两个都可以在下面找到.

征求建议书[PDF]

爱玛客核心合同[PDF]*

*合同附加条款- Some riders have not been included in the posted contract. 基督教社会联盟DH和爱玛客, 按照我们的协议, 在查看这些车手的信息吗. If information is deemed non-proprietary, the parties must release those portions. This review is expected to conclude by December 2, 2022, and will be posted here.

The Conversations that Matter meetings have been providing campus community members with the opportunity to discuss 基督教社会联盟DH’s contract with 爱玛客.

给予反馈

用餐是学生体验的核心, and these services help to contribute to student learning and success.

基督教社会联盟DH recognizes that there has been concern about the new dining services contract with 爱玛客. 爱玛客’s contract with Foundation includes key performance indicators (KPIs) that they must meet related to 食品质量, 安全工作条件, 学生就业及参与, 以及酒店业的创新. Foundation is committed to ensuring these KPIs are met. Food quality and the financial impact of the contract will be measured weekly. Following the November 15 Conversations that Matter and community feedback, a new 爱玛客 team has been established on campus.

确保服务质量, a Toro Dining Advisory Committee made up of students, 教师, 工作人员也将被创造出来.

The primary venue for providing suggestions and feedback on Urban Mosaic Food Company’s dining program, 食品质量, and customer service is through their satisfaction survey here: www.yourdiningvoice.com (enter "Carson, CA" as the city in which you were served to bring up 基督教社会联盟DH Dining locations).

Both 爱玛客 and 基督教社会联盟DH Foundation staff review submissions daily.